FAQ
Hoodie, Jacket & Crewneck size guide: Click Here
Orders can be cancelled within 24 hours from the purchase time. Please send us an email to info@snostore.com if you wish to do so.
We offer exchanges on items that are in original condition. The item must not be washed, worn and must be in its original packaging. Returns are available for items that are faulty or damaged with a full refund of original price excluding shipping fees.
Size exchanges are available for any other available size in stock in the same style. However you must cover the cost of the return shipping for the original purchase. You must also purchase a shipping token that we would put up on the website for you, this is so that we can ship the exchange/replacement out once we have received the original item. Please send us an email to info@snostore.com if you wish to do so.
Domestic
Please allow 2-3 business days for order processing and verification + an additional 2-6 business days from the shipment date for your delivery time. If it hasn't arrived within the specified dates, contact us at info@snostore.com (please include your order number).
*Delays may occur for newer estates
*Please keep in mind there may be delays as a result of the COVID-19 pandemic.
International
We accept international orders from available countries. Please allow 2-3 business days for order processing and verification + an additional 6+ business days from the shipment date for your delivery time. If it hasn't arrived within the specified dates, contact us at info@snostore.com (please include your order number).
*Please keep in mind there may be delays as a result of the COVID-19 pandemic.
*Duties and taxes not included
Pre-orders will be shipped 1-2 weeks post the date of pre-order closing. Any additional items ordered in the same transaction will be shipped with the pre-order item/s.
Yes! As a small business we are always open to collaborate with wonderful creators who can help us grow our reach!
Send us an email at info@snostore.com
We print all the garments in house at our studio. We also have a printing service that is open to anyone, hit us up for your printing needs!
Send us an email at hello@snoservices.com.au